Remote technical support
Help with computer, email, printer, and network issues that can be resolved through a remote session.
30-minute minimum, then 15-minute increments.
$125/ hour
Request supportLocal expertise. As needed.
On-demand IT support.Clear service rates.
Get help with your Wi-Fi, network, and everyday technology without a monthly service agreement. Remote and on-site support for homes and businesses in Naples and Southwest Florida.
No contract required. No recurring monthly fee.
Support that fits the situation.
Remote troubleshootingOn-site serviceHomes & businessesNo service plan needed
Choose the help you need.
One standard hourly rate for residential and commercial customers, based on the type of work. Tell us what’s happening and we’ll help you choose the right service.
On-site technical support
Hands-on troubleshooting for Wi-Fi, connected devices, and technology issues at your home or business.
1-hour minimum, then 15-minute increments.
$165/ hour
Request supportAdvanced networking & firewall work
Specialized work on firewalls, VLANs, VPNs, and more complex network configurations.
Scope, estimate, and minimum confirmed before work begins.
$185/ hour
Request supportEmergency / after-hours support
Urgent assistance outside standard support hours, subject to availability and prior agreement.
2-hour minimum for after-hours on-site callouts. Remote minimum confirmed when scheduling.
$225/ hour
Call for availabilityStandard support hours: Monday–Friday, 9 a.m.–5 p.m. Eastern. Advanced and after-hours work use the applicable rate agreed with you; hourly rates are not added together.
Know what to expect
Straightforward billing.
Agreed before we start.
We’ll confirm the service type, applicable rate, minimum, and any travel or equipment costs before proceeding.
A typical service visit
90 minutes on site = $247.50
At the standard $165/hour labor rate, within our normal Naples service area. Parts and separately quoted work are additional.
- Minimums & increments
- Remote support starts with a 30-minute minimum; standard on-site visits start with one hour. Both continue in 15-minute increments. After-hours on-site callouts have a two-hour minimum.
- Travel & service area
- Travel is included within our normal Naples service area. For visits outside that area, we confirm any additional travel charge before scheduling.
- Scheduling & urgent requests
- On-demand support is subject to availability. Managed service customers receive priority scheduling. Call (239) 359-8040 for urgent help; emergency and after-hours service must be confirmed in advance.
- Equipment & project work
- Rates cover labor. Hardware, parts, cabling, new installations, major network redesigns, and other project work are quoted separately.
Before you book
A few common questions.
Not sure whether remote or on-site support is the right fit? Start with a request and tell us about the issue.
Tell us what you needDo I need a service agreement?
No. On-demand support is available without a monthly plan or recurring commitment. We agree on the work and applicable charges before getting started.
Are these rates for homes or businesses?
Both. The published hourly rates apply to residential and commercial customers. Specialized networking and firewall work uses the advanced rate, and larger installations or projects are quoted separately.
Can every problem be fixed remotely?
Some issues can be diagnosed and resolved remotely; others need hands-on access to your equipment. If an on-site visit or different service is needed, we’ll explain the next step and confirm the applicable charges before continuing.
Is emergency support available 24/7?
Emergency and after-hours support is offered when available and agreed in advance. This service does not include guaranteed round-the-clock staffing or an immediate on-site response. Please call to check availability.
What if I already have a managed service plan?
Your agreement determines your included support and coverage. Additional standard remote labor is $125/hour, and managed service customers receive a preferred additional on-site labor rate of $150/hour. Emergency after-hours work, when available and agreed, is $225/hour. Review Managed Network Care plans.
Does sending a request book a visit or charge me?
No. Your request helps us understand the issue. We’ll follow up to confirm the scope, availability, and charges before scheduling service.
For ongoing peace of mind
Prefer proactive network care?
Managed Network Care adds monitoring, scheduled maintenance, and plan-based support from $149/month. Managed Care and Priority Care also include remote support hours and preventive visits.
Let’s get it working
Tell us what needs attention.
A connection issue, a device that won’t cooperate, or a network that needs an expert. We’re ready to hear about it.
Request on-demand support
Prefer to call? (239) 359-8040