Smartlink Managed Network Care
Your connected home. Your next meeting. Your everyday work. Get proactive network care and a local expert who knows your setup.
For homes, businesses & organizations across Southwest Florida.
Monitoring · Maintenance · Support
Local expertise. Ongoing care.
Network monitoringPlanned maintenanceClear monthly pricingChoose your level of care
Start with the care you need today. We’ll review your equipment and confirm the right fit before your agreement begins.
A healthier network starts here.
$149/ month
Ongoing monitoring and scheduled maintenance for a network that needs a little extra attention.
Request EssentialProactive care. A familiar expert.
$349/ month
Regular maintenance and included support for homes, businesses, and organizations that depend on their network.
Request Managed CareExtra support when it matters most.
$549/ month
More included support, more preventive visits, and scheduled extended-hours coverage for your busiest moments.
Request Priority CareMonthly pricing assumes one location and agreed network equipment. 12-month agreement, billed monthly in advance. Final equipment scope and coverage are confirmed in your service agreement.
Compare every plan detailCare beyond the setup
We look after the infrastructure your connections depend on: your gateway, managed switches, wireless access points, and internet connection.
Ask about your equipmentAutomated checks and failure alerts help surface internet outages, disconnected network equipment, and recurring connection issues.
Schedule firmware updates and configuration backups. Managed Care and Priority Care add Wi-Fi and firewall reviews to help keep settings in shape.
Get help from someone familiar with your network. Use included remote time for troubleshooting, minor changes, and coordination with your internet provider.
The details, side by side
Compare support, maintenance, and coverage. On smaller screens, scroll the table sideways.
| Your coverage | Essential$149 / month | Managed Care$349 / month | Priority Care$549 / month |
|---|---|---|---|
| Automated monitoring & failure alerts | Included | Included | Included |
| Scheduled firmware updates & backups | Included | Included | Included |
| Remote support each month | Billed separately | 2 hours | 4 hours |
| Wi-Fi & network security reviews | Billed separately | Included | Included |
| Minor Wi-Fi / VLAN changes | Billed separately | Within support hours | Within support hours |
| Network health report | Quarterly | Monthly | Monthly |
| Preventive site visits | Billed separately | 2 per year | 4 per year |
| Initial response target (business hours) | Standard scheduling | Next business day | 4 business hours |
| Scheduled extended-hours remote support | Not included | Not included | Agreed coverage window |
Support time: Included remote hours reset monthly and do not roll over. Minor changes and support during agreed extended-hours windows count toward those hours. Each preventive visit is scheduled in advance and includes up to one hour on site.
Response targets: Standard support hours are Monday–Friday, 9 a.m.–5 p.m. Eastern. A response means acknowledgment and initial remote troubleshooting. Resolution time depends on the issue.
For your busiest moments
From important meetings to busy operating hours, some moments need extra attention. Priority Care adds scheduled extended-hours remote support during a coverage window agreed in your service agreement.
Talk about Priority CarePriority Care extended coverage
Coverage applies only during your agreed window. Remote work uses your 4 monthly support hours. Additional incidents or time are billable. Immediate on-site attendance is not included.
A few good questions
We’ll walk through your equipment, needs, and coverage together before you commit.
Call (239) 359-8040Your agreement lists the supported gateway, managed switches, wireless access points, and network configuration at one location. Connected computers, phones, and guest devices are not individually managed under these plans. We confirm compatibility and scope during the network review.
Automated monitoring and alerts can run around the clock. Staffed support is provided during standard business hours, with scheduled extended-hours remote coverage on Priority Care during your agreed window. Monitoring does not include a 24/7 staffed help desk.
Additional remote labor is $125/hour. Additional on-site labor is $150/hour. Emergency after-hours labor, when available and agreed, is $225/hour. We confirm billable work with you before proceeding. Priority Care remote incidents within your agreed coverage window and the plan’s incident and time limits are included.
These plans focus on network infrastructure. Computer and printer support, AV troubleshooting, physical camera repairs, cabling, new equipment installation, major network redesigns, replacement hardware, and ISP charges are quoted or billed separately. Network connectivity for those systems can be addressed within the agreed network scope.
The plans use a 12-month agreement with monthly payment in advance. Included remote time does not roll over. Your final agreement sets out the equipment list, coverage window, service limits, and any separately quoted setup or remediation work.
Tell us about your location, network, and support needs. We’ll review your setup, confirm the right plan and any initial work, and prepare a service agreement and quote through our billing system. Sending a request does not enroll you or charge a payment.
Let’s take care of your network
Tell us what your network needs to do. We’ll help you choose the right level of care.
Have a question? (239) 359-8040
